Customer Support

Please note that easyBus does not have a phone helpline since easyBus operates a low-cost business to be able to offer you ongoing low cost airport transfers.

To submit an enquiry please use the contact us form. 

If you are enquiring about a booking you have made then please make sure you provide full details including:

- Booking reference number.
- Email address you gave at the time of booking.
- Route e.g. Stansted to London, one way or return.
- Date and time of departure of the booking.

Failure to supply this information in full may delay the response time we are able to provide.

Please read the information pages on the left before booking your trip. To make a booking simply use the orange "Search bus times..." booking form to the right of this page and also found on all of the key pages on the easyBus site.

If you have feedback relating to your journey after you have travelled please click here to submit your feedback to the easyBus Customer Service Team. The team will endeavour to provide a response within 10 working days, either to confirm your feedback is being investigated or provide a full response. This feedback must be submitted via our contact us form within 28 days of the date of travel. easyBus are not able to investigate complaints/issues received more than 28 days after the date of travel.

easyBus Customer Support